To receive your refund to your original payment method, your purchase must be returned to our facility within 30 days of delivery. Please note that we cannot accept returns without your receipt, invoice, or order confirmation. Returns and exchanges c

To receive your refund to your original payment method, your purchase must be returned to our facility within 30 days of delivery. Please note that we cannot accept returns without your receipt, invoice, or order confirmation.&#xA0;Returns and exchanges can be easily processed at our exchange portal.&#xA0;What is your exchange policy for online orders?&#xA0;If you&apos;ve ordered the incorrect replacement earbud or charging case for your headphones, we can process an exchange (you&#x2019;ll need to pay the difference if the correct item is a higher price.) No additional shipping fees will be incurred for a reshipment.&#xA0;We will provide a return label for you to ship the item back, and you&apos;ll be able to create an instant exchange order to have the correct replacement sent out within 1-2 business days.&#xA0;If you&apos;ve ordered the incorrect replacement earbud or charging case for your headphones and would simply like to return them (changed your mind, or found your original piece), please access our exchange portal to return the item. In this circumstance, we will provide a refund for the total purchase minus our return service fee of $7. How can I return/exchange my items?&#xA0;You can easily open a return or exchange order in our return portal here.&#xA0;When will I receive my refund?&#xA0;Once we&#x2019;ve received your return, allow us 1-3 business days to process your order at our facility. Once your refund is initiated, it may take 1-3 business days to appear in your account, depending on the payment method used. You&apos;ll receive an email notification letting you know your refund has been processed.&#xA0;Will I receive a refund for expedited/International shipping?&#xA0;We provide free domestic and standard shipping services. Priority and international shipping services are not free and will not be credited to your return if you decided you no longer want the item.&#xA0;Damages and issues&#xA0;Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.&#xA0;Exceptions / non-returnable items&#xA0;We do not accept returns on cables, accessories, or items used for more than 30 days. Unfortunately, we cannot accept returns on sale items or gift cards.&#xA0;Exchanges&#xA0;We are able to process an exchange if you&apos;ve purchased the wrong item. Utilize ourExchange Portal to process an instant exchange or standard exchange. Instant exchanges will place a temporary $1 hold on your card, allowing us to ship your replacement immediately(please note you&apos;ll need to send your item back within 30 days or your card will be charged the remaining balance of the item.)&#xA0;If you&apos;d prefer to send the item back and wait till we receive it to process your exchange, simply select standard exchange.&#xA0;Refunds&#xA0;We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&#x2019;ll be automatically refunded on your original payment method. Please remember it can take some time(1-3 business days) for your bank or credit card company to process and post the refund too.

Return/Exchange Policy for orders within United States

Exchanges: If you've ordered the incorrect replacement earbud or charging case for your headphones, we can process an exchange (you’ll need to pay the difference if the correct item is a higher price.) We will be responsible for reshipping the correc

Exchanges: If you&apos;ve ordered the incorrect replacement earbud or charging case for your headphones, we can process an exchange (you&#x2019;ll need to pay the difference if the correct item is a higher price.) We will be responsible for reshipping the correct generation you need, however please note you&apos;ll need to cover the return shipping for the item. You may use your own shipping methods, or you can reach out to our team to purchase a return shipping label.&#xA0;Returns: If you&apos;ve ordered the incorrect replacement earbud or charging case for your headphones and would simply like to return them (changed your mind, or found your original piece), please note you will need to pay for return shipping. This return shipping label will be provided by our team, and the cost will be deducted from your refund. We highly recommend reviewing your purchase and even confirming with our support team that you&apos;ve ordered the correct item before ordering.

Return/Exchange Policy For International Orders

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Recell Exchange

Refunds and Exchanges

Return/Exchange Policy for orders within United States

Return/Exchange Policy For International Orders