Return/Exchange Policy For International OrdersUpdated 8 months ago

Exchanges: If you've ordered the incorrect replacement earbud or charging case for your headphones, we can process an exchange (you’ll need to pay the difference if the correct item is a higher price.) We will be responsible for reshipping the correct generation you need, however please note you'll need to cover the return shipping for the item. You may use your own shipping methods, or you can reach out to our team to purchase a return shipping label.

Returns: If you've ordered the incorrect replacement earbud or charging case for your headphones and would simply like to return them (changed your mind, or found your original piece), please note you will need to pay for return shipping. This return shipping label will be provided by our team, and the cost will be deducted from your refund. We highly recommend reviewing your purchase and even confirming with our support team that you've ordered the correct item before ordering.