Airpod Replacement Bud or Charging Case InstructionsUpdated a year ago

Follow our simple pairing guide below: 

It's always best to charge your Airpods charging case for at least 1 hour prior to attempting to pair.

• Unpair your original set. Go to Settings -> Bluetooth -> click “info” icon next to device -> click “Forget This Device”.
• Place both left and right pods in the case, close the lid.
• Connect the charging case to a power source and charge for 30 minutes or until you see a solid green or white light when lifting the lid up.
• Remove cable and open the lid. Press and hold the pairing button on the back of the case (for AirPods) or the center button on the case (for Beats Buds or PowerBeats) until the light flashes white.
• If a setup animation appears, you have successfully paired your AirPods. 
• If a setup animation does not appear after 10 seconds, then close and reopen the lid. Repeat the process from step 1.

If the Airpods are connecting, but only  single ear is playing audio, you may need to update the firmware overnight.

To update your firmware:

Keep your Airpods inside the charging case, connected to power, nearby your phone, and charging overnight. This allows the buds to update the firmware. Then attempt to pair again as new.

If you follow these guidelines, but continue to have difficulty, please feel free to contact us.